PRICING & PLANS

Our plans provide quality support tailored to your needs

Discover affordable comfort with our new Home Care pricing plans. We offer a range of services designed to cater to your unique needs within the comfort of your own home. Our pricing is simple. We appreciate your funding usage and services are important to you.

As part of your fees, we can guarantee the following:

1. When you call us, you’ll get a local, not a call centre.

2. We are here 24 hours a day, 7 days a week, 365 days a year

3. We are a family-owned business, with values to match.

Home Care Packages Pricing

Our service rates, as of October 4th, 2024
Note: Weekday Hours are Mon – Fri between the hours of 6.00am and 6.00pm

Service Type
Basis
Weekday
After Hours
Saturday
Sunday
Public Holiday

Domestic Assistance

Per Hour Range

$75 – $140

$97 – $150

$105-$175

$145 – $260

$175 – $280

Personal Care

Per Hour Range

$75 – $140

$97 – $150

$105 – $175

$145 – $260

$175 – $280

Respite – In Home

Per Hour Range

$75 – $140

$97 – $150

$105 – $175

$145 – $260

$175 – $280

Access to the Community

Per Hour Range

$75 – $140

$97 – $150

$105 – $175

$145 – $260

$175 – $280

Transport plus per KM

Per Hour Range

$75 – $140

$97 – $150

$105 – $175

$145 – $260

$175 – $280

Meal Preparation

Per Hour Range

$75 – $140

$97 – $150

–

–

–

Nursing Services

Per Hour Range

$84 – $160

$100 – $175

$120 – $210

$135 – $230

$148 – 255

Allied Health Services

Per Visit

$90 – $150

–

$90 – $150

–

–

Gardening

Per Hour Range

$75 – $140

–

–

–

–

Home Maintenance

Per Quote

Home Modifications

Per Quote

Management Fees

Care Management Fee

– This fee is calculated at 15% of your Home Care Package subsidy


What you can expect:

Care management provides you with support for the ongoing management of your Home Care Package. Your My Support Australia Package Partner works with you, providing dedicated support to assist you to live your life your way. We ensure that you receive the services you choose to best meet your individual needs. Our involvement is focused on regular connection and service planning aligned with your goals. This may include specific assessment, restorative health care planning, enabling risk assessments and management of Home Care Package Funding and budgets.

Daily CM Fee

– Level 1: $4.35

– Level 2: $7.65

– Level 3: $16.66

– Level 4: $21.14

Package Management Fee

– This fee is calculated at 10% of your Home Care Package subsidy

What you can expect:

Package management fees cover the costs for the ongoing management for the administration of your package including: package budget preparation, monthly statements, communications reconciling funding, fees, and subsidies, arranging brokered services and goods and equipment purchases, rostering and scheduling, information technology and data security inclusive of government reporting and compliance to meet Government Guidelines for Home Care Packages.

 

Daily PM Fee

– Level 1: $2.90

– Level 2: $5.10

– Level 3: $11.10

– Level 4: $14.09

Means Testing

As the Home Care Package Program is a government-subsidized initiative that is designed to provide you with support to maintain your independence and remain living at home. As a result, means testing plays a critical role in determining the amount you may need to contribute toward the cost of your Home Care Package, ensuring government subsidies are allocated fairly based on financial circumstances. Centrelink will review your income quarterly.

Use this link to obtain an estimate of how much you may be required to contribute.

https://www.myagedcare.gov.au/how-much-will-i-pay

Cancellation Terms

It is your responsibility to notify us if you are not available for a scheduled visit. If you need to cancel an appointment, please let us know 24hrs before at the latest. If you cancel later than 24hrs before we will need to charge the full visit fee to the package even if you do not receive a service. We understand, however, that there may be circumstances when you cannot contact us within this timeframe for example following hospitalisation. Under these circumstances we may consider not charge you for a cancelled visit.